Momomai
Mai & Juri Suetsugu
hello@momomai.ch
Kollektivgesellschaft Momomai
Mai & Juri Suetsugu
Talwiesenstrasse 112
8055 Zürich
UID: CHE-486.641.092
Generall information

There are different shipping methods available during checkout. Specified delivery times are based on the information provided by Japan Post. Therefore we can‘t guarantee the sited delivery times. Value added tax (VAT) and customs duty are not included in the price and have to be paid by the customer. 

Information for shipping to Switzerland:

The swiss customs charges 7.7% VAT. An additional fee of 16 francs and 3% from the goods value will be incurred – for every parcel. Therefore we recommend to order with your friends together to share the additional fee. 

Shipping methods:

EMS: High priority. It is the fastest international shipping method. Your parcel will be delivered by Airmail. About 5 days. 

SAL: Whenever there is space in the aircraft your parcel is beeing shipped. Small parcels are faster then big ones. About 2 weeks. 

SAL-Ship: Your parcel will be delivered by ship and train. About 2-6 month. (in normal conditions 2 month)

Return and refund

Please send us an e-mail if there is anything wrong with your delivery. Generally there is no right to return the product after receiving. 

Shipping / Damage

Damage and the resulting costs caused by shipping company won‘t be covered by us. Also if the parcel get‘s stolen or lost after we dropped it at the postal-office we can‘t take responsibility for it. 

Data Protection

We only collect data to process your order. On our shop-page we are using Woocommerce. Wocommerce is using cookies for different functions. No personal information is stored within woocommerce‘s cookies. Please see their documentation for further information. For our newsletter we are using Mailchimp. Mailchimp is storing your personal information. Please see their Data Protection effort here. We don‘t use cookies to observe the traffic on our homepage (the plugin ruined our back-end so we never do it again!!)

Payment / Invoice

For products which are shipped from Japan the VAT and the import duties are not included in the price. For products which are shipped or picked-up within Switzerland, VAT and import duties are included in the price. You will receive your invoice with your confirmation E-Mail.